Be the first point of contact for our clients and support them in using our VAT solutions
Help onboard new customers and ensure they understand our processes
Support with account management, issue resolution, and customer queries
Collaborate closely with Operations and Product teams to ensure smooth client experience
Identify opportunities to improve client satisfaction and retention
Junior Customer Success Manager (m/f/d)
Berlin, Mobil
Full or part-time
Permanent employee
Your mission
Your profile
First experience in customer success, account management, or client-facing roles is a plus
Strong communication skills in German & English (other languages are a plus, but not required)
Interest in e-commerce, SaaS, or tax technology
Structured way of working and a proactive problem-solving attitude
Team player with motivation to grow in a scale-up environment
Why us?
An international, supportive team with flat hierarchies
Hybrid working model (office in Berlin + flexibility to work remotely)
Responsibility from day one and space to grow with us
Regular team events and a collaborative company culture
About us
At countX, we believe that taxes shouldn’t slow down growth. That’s why we automate processes so entrepreneurs can focus on what really matters – their business.
Behind countX is a dedicated team of experts with personality, passion, and a shared goal: to make taxes across Europe simpler, more transparent, and more efficient.
What unites us is not only our expertise, but also our conviction that collaboration at eye level and modern technologies make the difference. We create solutions that give our customers freedom – and give us the space to grow together.